Delivery, Returns & Refunds
Film and Furniture operates both as an Affiliate website and as a Marketplace.
As an Affiliate Website, our site includes links to third party merchant websites supplying goods and/or services. We may earn affiliate fees from a merchant if you click on that merchant’s link on our website and subsequently make a purchase on the merchant’s website. You acknowledge that we do not vet third party merchants; we do not check, audit, monitor or control: the identity, credit worthiness or bona fides of third party merchants; the security of third party merchant websites; or the accuracy of the information published on third party merchant websites; we are not party to any contract for the sale or purchase of goods or services entered into between you and a third party merchant; and accordingly we will not be liable to you in relation to any loss or damage arising out of any use of a third party merchant website, any information supplied by a third party merchant, any offer made by a third party merchant, or any contract with a third party merchant.
Some goods offered for sale in our Store are offered from our carefully selected third parties on a Marketplace basis. In this case we may list third parties goods on our website and collect payments from you on behalf of these third parties and pass the order on to them to fulfil and deliver your item. Please note that the contract is between you and the supplier direct. Further details below and in our Terms and Conditions.
Deliveries for items where payment is collected through Film and Furniture.
Delivery charges listed on our website, on your order and in your confirmation are estimates. We reserve the right to amend the delivery charges and will advise you of any changes once we have received your order.
Lead times for delivery may vary, depending on the delivery location.
We will advise you of this once we have reviewed your order.
Returns and Refunds for items where payment is collected through Film and Furniture.
For most products, you have 14 days to request a refund from the day you receive the item.
The item must be in its original packaging and in the same condition as it arrived.
This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t).
How to cancel your order, or return or exchange a product
Contact the seller within 14 days of receipt (and for peace of mind please also notify us at hello@filmandfurniture) to let them know that you wish to cancel your order, or return or exchange a product.
If already received, package the item up and send it back to the seller within 14 days of receipt and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.
The seller will refund your payment to your card within 14 days after the day the product is received by the seller.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).
All sellers comply with our returns policy, giving you peace of mind when ordering. If you have any further questions, please get in touch with us.
What you can’t send back
Unfortunately, some items are non-cancelable and non-refundable such as anything that’s made to order or to your specific requirements.
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.