Delivery, Returns & Refunds

Film and Furniture operates as an affiliate website and as a Marketplace, offering items for sale from third parties. We also sell items direct from us at Film and Furniture. 

As an Affiliate Website, our site includes links to third party merchant websites supplying goods and/or services. We may earn affiliate fees from a merchant if you click on that merchant’s link on our website and subsequently make a purchase on the merchant’s website. You acknowledge that we do not vet third party merchants; we do not check, audit, monitor or control: the identity, credit worthiness or bona fides of third party merchants; the security of third party merchant websites; or the accuracy of the information published on third party merchant websites; we are not party to any contract for the sale or purchase of goods or services entered into between you and a third party merchant; and accordingly we will not be liable to you in relation to any loss or damage arising out of any use of a third party merchant website, any information supplied by a third party merchant, any offer made by a third party merchant, or any contract with a third party merchant.

Some goods offered for sale in our Store are offered from our carefully selected third parties on a Marketplace basis. In this case we may list third parties goods on our website and collect payments from you on behalf of these third parties and pass the order on to them to fulfil and deliver your item. Please note that the contract is between you and the supplier direct. Further details below and in our Terms and Conditions.

Some goods offered for sale in our Store are offered directly from us at Film and Furniture. In this case, we at Film and Furniture collect payments from you and fulfil and deliver your item. Further details below and in our Terms and Conditions.

Payments and currency for items sold directly from Film and Furniture

Our website prices and set currency is £GBP (we offer approximate $USD conversions as a convenience only for our USA customers, we do not guarantee accuracy of such currency conversions).

We accept payment through Paypal, as a third party payment system, as a convenience to customers. Whether you choose to pay by credit or debit card or direct from your Paypal account, the transaction is handled by Paypal. By purchasing from us, you, the customer, agree to their terms and conditions of payment and their refund process. 

Please note that Paypal terms state that if a customer makes a purchase in a currency other than their home currency and later requests a refund of that transaction, their refund amount may not exactly match the original transaction amount due to variable exchange rates.

Additionally, Paypal terms state that if a customer outside the UK makes a purchase using a different currency (eg USD), the customer’s bank will convert the charge to the home currency, and they will be subject to their bank’s currency conversion rates. 

If you have any further queries on this you should contact Paypal direct.

Deliveries for items where payment is collected through Film and Furniture.

Delivery charges listed on our website, on your order and in your order confirmation are estimates.  We reserve the right to amend the delivery charges and will advise you of any changes once we have received your order. We highly recommend you contact us for a delivery quote before making an order as delivery charges can vary from time to time.

Lead times for delivery may vary, depending on the delivery location.

We will advise you of the confirmed delivery fees and lead times once we have reviewed your order.

Returns and Refunds for items where payment is collected through Film and Furniture.

For most products, you have 14 days to request a refund from the day you receive the item. 

The item must be in its original packaging and in the same condition as it arrived.

This applies to cancelable goods (there’s a guide below to help you see what’s cancelable and what isn’t).

We use Paypal to collect payments. If we agree your refund, the money will return to its original payment method, such as your bank, credit card, or PayPal account.

If you used a bank account or your PayPal balance, your refund can take three to five days. If you used a credit or debit card, refunds can take a bit longer – up to around 30 days.

Once a refund has been initiated, it can’t be cancelled or changed, but you can certainly reorder.

How to cancel your order, or return or exchange a product

Contact us within 14 days of receipt (and for peace of mind please also notify us at hello@filmandfurniture) to let us know that you wish to cancel your order, or return or exchange a product.

If already received, package the item up and send it back to the seller within 14 days of receipt and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product.

We will refund your payment via Paypal within 14 days after the day the product is received (please note the Payments and currency paragraph above for payments made outside of UK).

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).

All sellers comply with our returns policy, giving you peace of mind when ordering. If you have any further questions, please get in touch with us.

What you can’t send back / what’s not refundable

Unfortunately, some items are non-cancelable and non-refundable such as anything that’s made to order or to your specific requirements.

To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.



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